FAQs

If you have questions about our edible crystals , what are the processing times, where is your package or other doubts, here is the page that can answer them.


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What are edible crystals?

Edible crystals are Japanese sweets made from water, sugar and vegetable gelling agent.

What is the texture?

The edible crystals have a texture that can be similar to that of fruit jellies but with the crispy exterior due to the crystallization of the sugar.

What are the ingredients?

Our edible crystals are made from fresh fruit purees, or tea infusion depending on the flavors, sugar and seaweed which have gelling properties and which allow us to shape them by hand.

What is the DLC of the crystals?

Our crystals have a shelf life of 2 months, keep in a dry place and away from humidity. However, we are not responsible for poor storage on the part of the customer or the person who receives them because we are still talking about a foodstuff.

How to store edible crystals?

The edible crystals should be stored in a dry place, as they fear humidity. However, during hot weather, do not hesitate to place them in the freezer for 20 minutes if they are too soft.

How to taste edible crystals?

First of all, we advise you to remove them from the bag once you have received them, this will allow your crystals to release any moisture they may have absorbed during transport. Then enjoy them with a hot drink such as tea or coffee during a relaxing moment alone or with friends.

The crystals do not look like the photo.

Our crystals are all cut by hand, as are the colors

Are they vegan?

Yes, our edible crystals present only vegetable ingredients.

Are they Halal?

Yes, our edible crystals present only vegetable ingredients.

Are they gluten free?

Yes, our ingredients are preservative-free and do not have any type of cereal inside.

What are the processing times?

We send your order within 2 working days.

What are the delivery times?

Once the package has been processed within 2 working days, it will take 2-3 working days for a Colissimo delivery, 3-4 days for Chronopost Relay, 3-8 days for all international orders.

Where's my package?

Go to the package processing tracking email and press the tracking number, the page will show where your package is.

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